# Common Fixes

* If you're encountering difficulties while attempting to log into your account on our loader. **Review the following suggestions:**
  1. *<mark style="color:red;">Double-check your username and password</mark>: Ensure that you have entered the correct login credentials. Please verify that you are using your forum login information specifically for the loader, and not login details from other sources.*
  2. *<mark style="color:red;">Be cautious of extra spaces</mark>: If you are copying and pasting your username and password, please ensure that there are no spaces before or after your login credentials. Even a small space can cause authentication issues.*
  3. *<mark style="color:red;">Test login on the forum</mark>: To further isolate the issue, We recommend trying to log into the forum using the same login method you are using for the loader. If you can successfully log into the forum, it suggests that there may be another underlying issue that requires troubleshooting.*<br>
* *Using any sort of **Third party** mods that uses Script hook bypass are **not supported**; They may potentially work but the support team will not help you should any issues arise concerning those mods. ex) <mark style="color:purple;">OpenIV.asi, dsound.dll, dinput8.dll, Menyoo</mark>* <br>
* *Loader turns white and closes? Make sure you don’t have any <mark style="color:red;">3rd party AV</mark> / <mark style="color:red;">Windows Defender is OFF</mark> and an <mark style="color:red;">Exclusion has been made</mark>. If these fixes don't work try deleting your Rebound folder located in Documents > Rebound.*<br>
* *“Couldn’t Activate Sorry, your key couldn’t be activated. It is probably invalid, hasn't been pasted correctly or has already been taken” - Username / Pass incorrect have them reset their password / Make sure key is in **XXXXX-XXXXX** format, No extra spaces at the end and delete the “\” and quotes; Keep the dashes. (<mark style="color:yellow;">Loader automatically filters inconsistencies out</mark>)* <br>
* *"There was an error while downloading / injecting the menu. Please contact support and update the loader." - <mark style="color:purple;">Redownload Loader</mark> / <mark style="color:purple;">Uninstall 3rd Party AV</mark>; Additional Fixes include <mark style="color:purple;">Unlinking</mark> & <mark style="color:purple;">Uninstalling OneDrive</mark> / <mark style="color:purple;">Making a NEW Windows User</mark>*<br>
* *Can't find a full session? Network settings then go into info Spoofer and enable it for your region. Go into streamer mode click "<mark style="color:yellow;">Find new session</mark>" and you should be able to load into full games now!*<br>
* *Map on the info section is a bunch of symbols / icons; This has to do with your GTA graphic settings being too low, try increasing texture quality.* <br>
* *All aspects of the menu’s theme have become transparent; Corrupted DLL - <mark style="color:purple;">Delete Rebound Folder & Loader</mark>, <mark style="color:purple;">Turn OFF any Anti-Virus</mark>, <mark style="color:purple;">Uninstall OneDrive & Repeat the previous steps</mark>.*<br>
* *Injected the menu & my screen is completely black. Fix: In your GTA Settings turn “Pause on Focus Loss OFF” and use Windowed Borderless.*<br>
* *Users are facing an issue when injecting the menu; precisely, crashing shortly after finding the pattern #\*\*. In order to fix this issue, simply <mark style="color:red;">delete your Memory Cache folder</mark> located within the Rebound folder in your Documents folder.* \
  \
  `C:\Users\name\Documents\Rebound\Memory Cache`<br>
* *Every time I open the loader it turns White and closes. Possible causes of this is <mark style="color:red;">Anti-Virus</mark> or <mark style="color:red;">Corrupted files</mark>, **most common fix is to delete your Rebound folder (Documents -> Rebound)***<br>
* *Every time I try to move the loader out of the zip I get the following error: “**Windows cannot complete the extraction**”. In order to fix this issue you need to either install Winrar or 7zip.*
* [7Zip](https://www.7-zip.org/) - *Once installed, move the ZIP File to your desktop and Right-click it and select 7-Zip > Extract Here*
* [Winrar](https://www.rarlab.com/) - *Once installed, move the ZIP File to your desktop and Right-click it and select Winrar > Extract Here*

## Quick links

{% content-ref url="/pages/jUVTAomZmUo2NcKLvOHS" %}
[Guides](/rebound-documentation/counter-strike-global-offense-2-work-in-progress/guides.md)
{% endcontent-ref %}

{% content-ref url="/pages/vMq7Da43UBkmfldQc2yD" %}
[Information](/rebound-documentation/grand-theft-auto-5/information.md)
{% endcontent-ref %}

## Helpful Links

{% content-ref url="/pages/w8R36imf9VItvgvdPt32" %}
[Showcases](/rebound-documentation/grand-theft-auto-5/showcases.md)
{% endcontent-ref %}


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